Welcome to Chataak.com, your premier online platform for purchasing fresh chicken, mutton, and fish in Kolkata, India. By using our website and placing orders, you agree to abide by the following terms and conditions. Please read them carefully before proceeding with any transactions. 1. Order Placement and Acceptance: 1.1. By placing an order on Chataak.com, you acknowledge that you are of legal age to enter into a contract and that all information provided is accurate and complete. 1.2. Your order is an offer to purchase our products. We reserve the right to accept or decline any order at our sole discretion. 2. Product Availability: 2.1. Product availability is subject to change without notice. In case a product becomes unavailable after you've placed an order, we will contact you to discuss alternatives or issue a refund. 3. Pricing and Payment: 3.1. All prices listed on Chataak.com are in Indian Rupees (INR) and inclusive of applicable taxes, unless otherwise stated. 3.2. We accept various payment methods as specified on our website. Payments are processed securely through our payment gateway partners. 3.3. Prices and promotions are subject to change without notice. 4. Delivery: 4.1. We offer delivery services within specified areas of Kolkata, India. Delivery charges may apply based on your location and order value. 4.2. Delivery time slots are subject to availability and may vary depending on your location and order volume. 4.3. We strive to ensure timely delivery, but unforeseen circumstances might cause delays. We will not be held liable for any inconvenience arising from delays. 4.4. It is your responsibility to provide accurate delivery information. We will not be responsible for orders delivered to incorrect addresses due to inaccurate information provided by you. 5. Quality and Freshness: 5.1. We are committed to delivering fresh and high-quality products. However, the quality of perishable items like chicken, mutton, and fish can be affected by various factors. We do not guarantee the exact appearance of the products as they may vary due to natural variations. 5.2. If you are dissatisfied with the quality of any product received, please contact our customer support within 24 hours of delivery for assistance. 6. Refunds and Returns: 6.1. Refund or replacement requests for products should be made within 24 hours of delivery. Our team will review your request and may require photographic evidence for verification. 6.2. We reserve the right to issue a refund or replacement at our discretion, based on the circumstances. 7. Privacy Policy: 7.1. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information. 8. Modifications and Termination: 8.1. We reserve the right to modify, suspend, or terminate any part of the Chataak.com website, services, or terms and conditions at any time without prior notice. 9. Governing Law: 9.1. These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Kolkata. By using Chataak.com and placing orders, you agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our platform. If you have any questions or concerns, please contact our customer support team.